How awesome is the experience you create?

Whether we think in the context of business, friendships, parenting, or marriage the experiences we create for others make a huge difference.

At the mastermind I was at recently, Dean brought in his good friend Randy Garn and Randy shared a presentation with us about the Transformation Economy. How “people are shifting from passive consumption to active participation for human improvement!”

As part of the process one of the things Randy asked us to do was to Reflect on the experiences we create for our clients, not just in the specific delivery of our product or service, but at every point of the customer's journey.

What are we doing to surprise and delight every chance we get?

As I thought about it, I thought of multiple different ways I could improve the experience for my customers.

From unique birthday and holiday gifts, to different ways to show support when they’re going through a difficult time, to unique experiences I could engage them with.

The crazy thing is we were given 10 minutes to jot down some ideas and I came up with 20+ ideas right on the spot.

It got me thinking, what would happen if I did that exercise just once per week and implemented at least one new idea each week?

By the end of a full year I’ll have implemented 52 new ways to improve the experience for my customers.

Isn’t that cool.

Now the question is, what could you do to improve the experience for your customers? Do me a favor, email me and let me know when you decide what you’ll do. I’d love to hear it!

Death - Before - Dishonor

To your success,

Nate

​P.S. If you’d like to share your reflections with me, feel free to email me at reflections@mindvaultllc.com as I’ll be happy to hear your thoughts. This email goes directly to me and is reserved only for those who read these Reflections.